Refund policy
Last updated: October 15, 2026
Our Hygiene Policy
Grip socks are worn directly against the skin, so for hygiene reasons we do not accept returns, exchanges or refunds for change of mind. This includes pairs that have been opened, tried on, worn or washed. Our socks come in One Size, so please check the size guide before ordering.
Faulty, Damaged or Wrong Items
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
- Contact us within 7 days of delivery with your order number and clear photos of the issue and the packaging.
- Once we’ve confirmed the issue, we’ll send a free replacement or give you a full refund for the affected item, whichever you prefer.
- We’ll cover any shipping costs for faulty, damaged or wrong items. Please don’t send anything back until we’ve confirmed the next step with you.
If only one pair in a bundle is affected, we’ll replace or refund that pair. Your free shipping stays as it is.
Pre-Orders
- Cancelling before your order ships: you can cancel your pre-order for a full refund at any time before it ships. Just contact us with your order number.
- If your order is delayed: we’ll keep you updated on the estimated ship date. If it slips by more than 14 days past the date shown at checkout, you can choose to wait or cancel for a full refund.
- Once a pre-order has shipped, it can no longer be cancelled.
Refunds
Approved refunds go back to your original payment method within 7 working days. Your bank or payment provider may take a few extra days to show it in your account. If you haven’t received it after that, please contact us.
Your Rights
This policy does not affect your rights under the Consumer Protection Act 1999, including your rights if goods are faulty, not as described, or not delivered.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at hello@solm.studio.